Privacy Policy

1. Information We Collect

We collect personal data to provide and improve our online courses and support your learning journey. This includes:

• Personal Information: Name, email address, billing details (e.g., payment method), and contact information provided when you register, purchase courses, or contact us.

• Usage Data: IP address, browser type, device information, and website interactions (e.g., pages visited, time spent) collected via cookies and analytics tools.

• Course Data: Responses to quizzes, forum posts, or feedback you submit during courses.

• Children’s Data: We do not knowingly collect data from individuals under 16. Parents are responsible for ensuring their children’s data is not shared without consent.

2. How We Use Your Information

We use your data to deliver a personalized and secure experience, including:

• Processing course purchases and delivering content via our platform.

• Sending transactional emails (e.g., payment confirmations, course updates).

• Improving our website and courses through analytics and user feedback.

• Communicating with you about promotions, updates, or support, with your consent.

• Complying with legal obligations (e.g., tax reporting, fraud prevention).

3. How We Share Your Information

We prioritize your privacy and only share data when necessary:

• Service Providers: Trusted third parties (e.g., Stripe, PayPal for payments; AWS for hosting; Google Analytics for insights) process data on our behalf, bound by strict confidentiality agreements.

• Legal Compliance: We may disclose data to comply with laws, respond to legal requests, or protect our rights (e.g., in case of fraud).

• No Sale of Data: We do not sell or rent your personal data to third parties for marketing purposes.

4. Data Security

We implement robust measures to protect your data, including encryption, secure servers, and access controls. Payments via Stripe and PayPal are PCI-compliant, ensuring billing details are safe. However, no online system is 100% secure, and we encourage you to use strong passwords and secure devices.

5. International Data Transfers

As an offshore company registered in Singapore, we process data globally, primarily via servers in the United States and EU. We comply with PDPA, GDPR, and CCPA standards for cross-border transfers, using Standard Contractual Clauses (SCCs) to safeguard EU/UK data and ensuring equivalent protections for US and other users.

6. Your Rights

Depending on your location, you have rights over your data, including:

• Access: Request a copy of your personal data.

• Correction: Update inaccurate or incomplete data.

• Deletion: Request deletion of your data, subject to legal obligations (e.g., tax records).

• Objection: Opt out of marketing communications or certain data processing.

• Portability: Receive your data in a structured format (GDPR users).

• CCPA Rights: California residents can request disclosure of data sold/shared (we do not sell data) and opt out of future sharing.

To exercise your rights, contact us at info@aifamilylearn.com. We respond within 30 days (or 45 days for complex requests under CCPA).

7. Cookies and Tracking

We use cookies to enhance your experience (e.g., remembering preferences, analyzing usage). Essential cookies are required for website functionality, while optional analytics and marketing cookies require your consent. Manage preferences via our cookie banner or browser settings.

8. Third-Party Links

Our website may link to external sites (e.g., Stripe, PayPal). We are not responsible for their privacy practices. Review their policies before sharing data.

9. Children’s Privacy

Our services are designed for parents, not children under 16. If we discover data from a child has been collected without parental consent, we will delete it promptly. Contact us if you believe your child’s data was shared.

10. Non-Refundable Policy

As stated in our Terms and Conditions, all course payments are non-refundable under all circumstances to ensure consistent, high-quality content and community support. Your trust in our value drives our commitment to your learning.

11. Changes to This Policy

We may update this Privacy Policy to reflect legal or operational changes. Significant updates will be notified via email or a website notice. Check this page regularly for the latest version.

12. Contact Us

For questions, concerns, or to exercise your data rights, reach out to:
AI Family Learn Email: info@aifamilylearn.com 
 

As a non-resident company, we operate globally but comply with Singapore’s PDPA and international privacy laws to protect your data. Thank you for trusting AI Family Learn to secure your family’s future!